If the items are not in stock
we will contact you as soon as possible.
Items will be dispatched once
payment has been approved and the delivery/billing address has been verified.
*Standard delivery UK on
orders under 1250g - By Royal Mail 1st Class Recorded Delivery
*Courier Delivery UK on
orders over 1250g - By Fedex UK 24/48 Hour Delivery Service
*International Delivery only
on orders under 2kg - By Royal Mail International Signed For Delivery
Shipping costs for a product
are based upon the weight of your item.
*Please be aware that your
patience may be requested for those harder to reach destinations, or due to
unforeseen weather/traffic conditions.
Orders can be delivered to
either a business or residential address. To ensure your order reaches you
safely a signature is required at the delivery address in exchange for the
order. Should the delivery address be unattended at the time of delivery, a
delivery card will be left in the letterbox-advising customer to contact the
shipping company to arrange a time for the order to be delivered. Please note
that we are unable to deliver to PO Box addresses.
Cancellations and return
If you wish to cancel your
(a) You can notify us by
email to email@example.com or call us on +44 (0) 1233 636678 before we have
dispatched the goods to you; or
(b) Where goods have already
been dispatched to you, by returning goods to us in accordance with the clause
set out below.
You can return goods you have
ordered from us if Merchandise is not satisfactory or which does not correspond
with its description or which fails to comply with any other item implied by
the sale of Goods Act 1979 on sale to a customer any time within 5 days of
receipt for a full refund or exchange. The costs of returning goods to us shall
be borne by you and will only be accepted if in the same condition as when the
item(s) first left Bio Pathica Ltd.
Upon receipt of the goods we
will give you a full refund of the amount paid or an exchange credit as
The rights to return the
goods to us will not apply in the event that the product has been used.
If not accompanied by a
receipt: The Company may at its discretion issue a merchandise credit for the
lowest retail price for which the merchandise was sold while it was last in the
stock. We kindly remind our customers that invoices and requests for Tax Free
Refunds must be made at the time of purchase. This is a statement of Policy
only, which may be changed at any time and does not affect your statutory
Should a customer miss a
delivery it is then the customers responsibility to re-arrange delivery or
alternatively to pick this item up from an assigned collection point.
Once the customer has signed
for the goods, this signifies that the goods have been accepted and approved of
by the customer. Bio Pathica Ltd is no longer liable for any damages or claims
against the item.
Bio Pathica Ltd reserves the
right to change shipping delivery terms and conditions at any time; this does
not affect your statutory rights.
If you wish to enquire the
status of your delivery please contact us on +44 (0) 1233 636678 or email us at
firstname.lastname@example.org and we will be happy to help with your enquiry.